Return and Refund Policy for MedicinesOrder.com

Effective Date: October 25, 2025

This policy outlines the conditions under which purchases made on MedicinesOrder.com are eligible for return and subsequent refund or replacement.

1. Our Commitment to Quality

We stand behind the quality and condition of all General Health & Wellness and Pet Health & Wellness products sold on our website. We ensure that items are accurately represented, shipped with manufacturers’ seals intact, and have ample time remaining before their expiry date.

2. General Return Policy (Accepted under Conditions)

We accept returns and issue refunds for purchases provided the return meets the strict criteria outlined below. To initiate a return, you must contact us within seven (7) days of delivery.

a. Required Condition for Return

For an item to be eligible for a refund, it must be returned in its original, unused, and sealed condition. This includes all original packaging, leaflets, and manufacturer seals being intact.

b. Eligible Return Reasons

We accept returns and process refunds only for clear and verifiable reasons, including:

1. Damaged in Transit: The product arrived broken or compromised due to shipping.
2. Incorrect Item Shipped: You received a product that differs from what you ordered.
3. Manufacturer Defect: The product is unusable due to a fault in manufacturing (subject to inspection).
4. Dissatisfaction (Unopened Items Only): The customer decides they no longer want the product, provided the item is completely unopened and the seals are intact.

c.Ineligible Return Reasons

We cannot accept returns or issue refunds for items that:

• Have been opened, used, or partially consumed.
• Lack the original manufacturer’s seal, safety tag, or packaging.
• Are returned after the 7-day window.

3. Refund Process

a.Initiation and Verification

All return and refund requests must be initiated via email to our Customer Services Team at [contact@medicinesorder.com].

• Please include your order number, the item(s) you wish to return, and the clear reason for the return.
• For damaged or incorrect items, you must provide clear photographic evidence of the issue.

b.Refund Method

Once your return is received, inspected, and approved as eligible:

• The refund will be processed promptly.
• All refunds will be credited back exclusively to your original method of payment (e.g., the credit card or debit card used through WebXpay).
• Refund processing times are dependent on your bank or card issuer.

4. Customer Responsibility

We urge all customers to review their order carefully before completing the transaction, paying special attention to product selection, quantity, and shipping details.

For any questions or concerns regarding this policy, please contact us at [contact@medicinesorder.com].