Terms & Conditions of Service for MedicinesOrder.com

Effective Date: October  25, 2025

Welcome to MedicinesOrder.com. Please read the following Terms and Conditions carefully before using our website and services. By accessing or using our platform, you agree to be legally bound by these terms. If you do not agree with any part of these terms, please do not use our services.

1. Acceptance of Terms

By accessing or using MedicinesOrder.com, you confirm that you have read, understood, and agreed to comply with these Terms and Conditions. We reserve the right, at our sole discretion, to update, change, or replace any part of these terms at any time. Your continued use of our services following the posting of any changes constitutes acceptance of those changes.

2. Use of the Platform and User Accounts

a. User Accounts
While certain features of the platform may be accessible without an account, to initiate purchases, you are required to create a user account. You agree to provide current, accurate, and complete information during registration.

b. Account Security
You are responsible for maintaining the confidentiality of your account password and restricting access to your account. You agree to accept responsibility for all activities that occur under your account. You must notify us immediately of any unauthorized use or security breach of your account.

c. Scope of Products
MedicinesOrder.com offers the online retail of General Health & Wellness Products and Pet Health & Wellness Products only. Our platform does not sell or distribute prescription medications or controlled substances.

3. Orders, Payments, and Billing

a. Order Confirmation
All orders placed through the website are subject to availability and acceptance by MedicinesOrder.com. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies in product or pricing information, or issues identified by our fraud prevention department.

b. Payment Processing (Integrated Payment Gateway – IPG)
We accept payments through our secure, integrated payment gateway (IPG), WebXpay (Pvt) Ltd., which processes major credit and debit cards.
• By submitting payment information, you represent and warrant that the payment details provided are valid and correct and that you are the authorized user of the payment method.
• Your payment details are handled securely by the third-party payment processor (WebXpay), and we do not store sensitive payment card information.

c. Pricing and Availability
Prices and product availability are subject to change without notice. In the event a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers, we have the right to refuse or cancel any orders placed for that product.

4. Product Information, Quality, and Disclaimers

a. Accuracy of Information
We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product information on the site is error-free, complete, reliable, current, or accurate.

b. Health Disclaimer
Products sold are for general health, wellness, and pet care purposes only. They are not intended to diagnose, treat, cure, or prevent any disease. Always consult with a qualified medical or veterinary professional before using any new supplement or health product, especially if you have pre-existing health conditions. We are not liable for any adverse consequences resulting from the improper use or misuse of any products purchased.

c. Quality Assurance
We ensure that all products sold meet strict quality standards. Our commitment to quality includes adherence to storage and handling best practices.

5. Shipping, Returns, and Refunds

a. Shipping
We utilize recognized local courier partners. Risk of loss and title for items purchased passes to you upon our delivery to the carrier. Shipping times are estimated and not guaranteed.

b. Returns and Refunds
All purchases are subject to our detailed Returns and Refund Policy, which is published separately on our website. You agree to adhere to that policy regarding product eligibility, deadlines, and the refund process.

6. Limitation of Liability

MedicinesOrder.com and its affiliates, directors, officers, employees, or agents shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including loss of profits, data, or goodwill, arising from your use of the service or any products purchased, even if advised of the possibility of such damages.

7. Governing Law

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Sri Lanka.

8. Contact Information

Questions about these Terms and Conditions should be sent to us via the contact details provided on our website.